A lot has happened in the past 12 months. The world has seen exponential change and started navigating towards the “new normal”, and the way companies support and engage their customers has rapidly evolved. At Intercom, we doubled down on creating and delivering features in our conversational assistance and engagement solutions that would fundamentally change the way our customers communicate with theirs. As companies were forced to Latest Mailing Database quickly transition to remote working early last year, these features have proven crucial in helping teams stay aligned, while maintaining the seamless personal experiences their customers expect. Over the year, we've continued to develop these features, releasing powerful updates to make them work harder for you - based directly on your feedback. Our latest updates to Latest Mailing Database Series, Banners, Articles, and Resolution Bot, to name a few, allow you to streamline your messaging workflows, improve team collaboration, and most importantly, create better experiences to meet the evolving needs of your customers. Want to see these features in action? Check out our latest Built for You webinar. Efficiently scale your messaging with new additions to Series We released our visual campaign builder, Series, last year to help you design the most effective multi-channel messaging campaigns. Since its launch, we've worked tirelessly behind the scenes to make the product even more powerful, releasing several new features that make. Series even more effective in helping you reach your customers in the right place, at the right time - and with the right message. Split test mail flows to find the optimal path Customer feedback: A/B testing seems to be limited to the individual email in a series. Is there a way to A/B test the whole series instead? Knowing which messages to send – and when – can be tricky. To help you hone in on what resonates most with your customers, we've added split testing to Series so you can test up to Latest Mailing Database five different post types, post content, CTAs, timing, and more. When you accumulate enough data to determine the most efficient path, you can select the winning variation and instruct all new users who enter that serial stream to follow that path. Collaborate seamlessly with handy annotations Customer Feedback: I wish I could place customizable cards, like a post-it note, on the board.